HOW I DID IT: better delivery, quicker client wins, and way less
Who says the cobbler's children has no shoes????
During the month of December, I put myself in the client's seat and process mapped my own offer.
I went through every single step.
🪜 From the moment someone reaches out curious about working with me...
🪜 to onboarding…
🪜 to the actual build and delivery…
🪜 to offboarding, and even how someone re-engages to work with me again.
I mapped the entire experience visually and then marinated on the following:
🤨 What felt sticky?
Where was time leaking?
What didn’t flow as smoothly as it could?
What could be automated that wasn't already?
🤨 What was good, but not great?
Where could I better support clients?
Where could I add clarity, momentum, or a “wow, this is thought through” feeling?
And where could I make my own life easier without cutting corners?
🤨 What was missing - according to my clients?
At the end of every project, I interview my clients.
Those interviews are full of juiiiicccuy insights!
About what was helpful, what was confusing, and what they wished was different.
That feedback directly informed many pieces of this rebuild.
The result is a more efficient way of delivering my offer that IMPROVES my client experience.
One that gives clients quicker wins, better support during the build, and more confidence using their systems once we’re done.
This map allowed me to rebuild my entire offer last month - and it all started with Process Mapping.
Something YOU can do with me!
Yes YOU!
You don't have to commit to a big build with me to get clarity on how to make delivering your offer more efficient.
In your session, we will..
visually map your offer end-to-end
identify where things are sticky or inefficient
surface opportunities to simplify and strengthen what you already have.
If your business has been growing faster than you can keep up with, NOW is the time to build cleaner systems and a structure that actually supports your business.
