slow is smooth and smooth is fast.

Oct 15

"Slow is smooth, smooth is fast" is something I've heard they teach EMTs and ambulance drivers.

It means, slow down so your thinking becomes smoother (clearer).

Because you work quickly when your mind is clear,

rather than having to double back to fix your mistakes.

So the next time you are rushing through your business because you simply CANNOT slow down, remember that professionals with one of the most urgent and stressful jobs are moving more slowly than you.

Sometimes I find my business moving so fast I feel like I'm about to give myself whiplash.

Sometimes it's thrilling, sometimes it's stressful.

And to borrow Charlie Sheen's most common phrase from his recent documentary:

Sometimes things get away from us.

Sometimes, the demands of client work will get away from us.

Sometimes, the pressure of keeping our pipeline full gets away from us.

Sometimes, just knowing what we're supposed to do first thing each day gets away from us.

Process Mapping allows us to slow down,

so we can work smoothly,

so we can ultimately work more quickly.

When your delivery process is clear and efficient, you don't have to double back to correct your team's mistakes.

When your onboarding process is clearly laid out, you don't have to spend time scrambling to remember what you did last time or stare at your screen trying to decide what to do next.

When your process is automated, you don't have to remember if you've already asked for a testimonial, then feel WEIRD about asking for a testimonial, then just skip asking for a testimonial altogether.